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Terms and ConditionsHome > Terms and Conditions

Terms and Conditions

Agency
We are SDC Travel Pty Ltd (SDCtravel). We sell products and services as an agent on behalf of airlines, wholesale companies and other service providers including accommodation and transportation services (Third Party Suppliers). SDCtravel's role is to assist you to plan your travel arrangements, facilitate your bookings, and arrange payment and refunds as applicable. SDCtravel is not a provider of any travel products/services and has no responsibility for products or services provided or not provided by any Third Party Suppliers. We give and make no warranty or representation regarding the standard of any services or products supplied by Third Party Suppliers and no person has authority to make any such representation or warranty on behalf of SDCtravel. If for any reason, any Third Party Supplier is unable to provide the products/services you purchased through SDCtravel, your remedy lies against that Third Party Supplier and not SDCtravel.

General
These general terms and conditions together with the relevant terms and conditions of the Third Party Suppliers apply to any travel products/services you purchased through us. Once you pay for your booking (whether in full or in part):

(a) you acknowledge and agree that you have read and understood these general terms and conditions; and any terms and conditions imposed by Third Party Suppliers, for whom we act as Agent;
(b) you enter into a legally binding contract to acquire the relevant travel or travel related products and/or services with the Third Party Suppliers.
(c) you are not at least eighteen years of age then your legal guardian must give consent to this contract on your behalf.
(d) if you make a booking on behalf of someone, you warrant that you have the authority to accept and do accept on behalf of that person to be bound by SDCtravel's general terms and conditions and the relevant Third Party Suppliers' terms and conditions.

Deposits and payment
Deposits are non-refundable. It is part of payment of the full price. Payment of a deposit enables SDCtravel to hold a reservation for you but does not guarantee the fare and/or price. The fare and/or price can only be guaranteed once we receive full payment and tickets and/or other travel documents have been issued. The Booking Fee is also non-refundable. SDCtravel will advise you of the date that full payment is required. Additional deposits for certain travel arrangements may also be required by Third Party Suppliers. Failure to make payment in full by the due date may result in the forfeiture of any deposit paid. If payment for your booking is made by credit card, a handling fee is payable as advertised. No handling fee will be charged for payments made by Debit Card. Personal cheque is not accepted for domestic bookings. For all other bookings, we reserve the right to refuse personal cheques. Personal cheque may take up to 10 business days to clear. You agree not to stop payment of the cheque even when you cancel a booking. You agree that SDCtravel may apply the proceeds of the cheque to satisfy any liability you may have to us and the Third Party Suppliers. Please note that even after full payment, the conditions of the contract between you and Third Party Suppliers may permit them to increase the cost of your arrangements. We will pass on any such increase to you.

Documentation
Travel documentation will not be issued until full payment with cleared funds is received. It is your responsibility to ensure that all of the details on your travel documents are correct and to bring to our attention any errors or discrepancies as soon as possible but in any event within 72 hours after SDCtravel provides you with your travel documents. SDCtravel's general practice is to send documents to our customers electronically whenever possible. We reserve the right to charge you an administration fee if we send you such document in hard copy form, at your request. All travel documents are non transferable. It is your responsibility to collect all paper travel documents prior to departure. Your travel documents are valuable and should be safeguarded as if they were cash. It is not always possible to replace travel documents in the case of loss, theft, damage etc.

Cancellations and Changes
Your contract with your Third Party Supplier may allow suppliers to cancel or amend bookings. We will ensure that you are promptly notified of any significant changes, but accept no liability for any changes or costs incurred which may result. If we make an error in your booking, which gives rise to a need to significantly change your booking, we will inform you as soon as reasonably possible if there is time before your departure. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements of comparable standard from us, (we will refund any price difference if the alternative has a lower value), or cancelling your booked arrangements and receiving a full refund. You agree that this is the only compensation payable in connection with such an error. Despite anything to the contrary in these general terms and conditions, changes beyond our control to the extent permitted by law, we will not be liable to compensate you in any way, if a significant change is made to your booking for reasons beyond our control. These include: war, threat of war, riots, civil disturbances, terrorist activity, industrial disputes, natural and nuclear disasters, fire, epidemics, health risks, and changes due to rescheduling or cancellation of flights by an airline or alteration of the airline or aircraft type; closed or congested airports or ports, hurricanes and other actual or potential severe weather conditions, and any other similar event. If you have booked a flight and we are alerted to a significant schedule change by your airline before you depart from Australia, we will contact you by email to advise you of this. Please ensure that you have given your contact email address to SDCtravel and that you regularly check for messages before you leave. SDCtravel has no control over airline schedule changes and accepts no liability for costs which may arise as a result of such changes. After you have left Australia, it is your responsibility to check with the airline that any onward flights you have confirmed are operating as booked. We strongly recommend that you contact your airline at least 72 hours before the scheduled departure of each flight to do this. Please note that for some airlines it is mandatory to confirm with them your intention to fly. If you wish to change your booking and such a change is permitted and possible, SDCtravel will charge you a service fee to process the change. You may also be charged a service fee by your Third Party Supplier. Please note that all reservation changes are subject to availability and the terms and conditions of the product or service purchased. The name in your booking must be exactly the same as your passport. Changes to name details are not allowed by many airlines and other service providers. Whilst we will do our best to make such a change if necessary, please bear in mind that most airlines and other service providers treat a name change as a cancellation, to which standard conditions and charges would apply. Flights must be taken in the sequence they appear on you ticket or e-ticket confirmation. If you plan not to take a flight as booked, please contact the airline as far in advance as possible to discuss you options. If you do not check in on time for a confirmed reservation, the airline may register you as a "no-show", which could result in extra charges and/or your whole flight itinerary being cancelled and/or render your ticket void. If you cancel your booking, the cancellation terms and conditions of your Third Party Suppliers will apply as well as SDCtravel fees outlined on your itinerary and receipt. We need to receive from you written notification of cancellation and your original ticket/voucher before any refund can be considered. If you decide to cancel arrangements before the balance due date, any deposits paid are non-refundable. Refunds will only be paid to you once we have received the funds back from Third Party Suppliers. Generally flight tickets cannot be refunded if they are partially used. If the reason for your cancellation is covered under the terms of your travel insurance policy, you may be able to reclaim your cancellation charges through your insurer.

Liability Limitation
We have taken all reasonable care to make sure that all the services that make up the arrangements made by SDCtravel are provided by efficient and reputable businesses. These businesses should follow the local and national laws and regulations of the country where they are provided. However, please be aware that overseas safety standards may be lower than in Australia. You acknowledge and agree, however that, SDCtravel has no liability for any act, omission or default, whether negligent or otherwise, of any Third Party Supplier. In circumstances where liability of SDCtravel cannot be excluded, such liability is limited to the value of the purchased travel arrangements. SDCtravel reserves the right to decline to provide services to any individual.

Passport, Visa and Immigration
It is your responsibility to fulfil the passport, visa and other immigration requirements for all transiting and stopover destinations applicable to your itinerary. You should confirm these with the relevant High Commissions, embassies and/or consulates. We do not accept any responsibility in the case of you being unable to travel due to not complying with any such requirements. You passport must be valid for 6 months beyond your return date into Australia.

Insurance
Travel insurance is a vital part of your arrangements. We strongly recommend that you have taken out adequate insurance for the duration of your journey. Travel insurance is a mandatory element of some travel arrangement. We can arrange travel insurance for you may have regarding the insurance we offer.

Travel advice and vaccinations
Australian residents should refer to the travel advice posted by the Department of Foreign Affairs at www.dfat.gov.au or www.smarttraveller.gov.au for all the countries you intend to visit. Vaccinations may be required for some or all of the places you are intending to visit. It is your responsibility to ensure that you have arranged all necessary vaccinations for your itinerary.

Taxes and Frequent Flyer Program
Local travel and airport taxes and charges may apply in various overseas countries. Unless otherwise stated, these taxes are not included as part of the fees. Taxes and duties may need to be paid in local currency at the time of departure and are subject to change without notice. It is your responsibility to check with your airlines on whether your booking with us is qualified for any points under any frequent flyer programs. Please retain all boarding passes to allow verification of your travel if required.

If you have a complaint
If you have a problem during your holiday it is important that you advise your relevant Third Party Supplier who will endeavour to put things right quickly. If your complaint cannot be resolved locally, please contact SDCtravel no later than 30 days of your return home by writing to us. SDCtravel cannot be held responsible for delays or rejection of claims by Third Party Supplier if your claim is not made promptly.

Other important information
For unaccompanied minors travelling overseas without their parent/s or legal guardian please contact the relevant airlines for further information. Please note that all Qantas domestic flights with flight numbers 1-399 depart from the International terminal. Please contact the airline directly regarding airline carriage conditions and luggage restrictions. Any contract entered into pursuant to these terms and conditions will be governed by the laws of Australia; and supersede all previous agreements in respect of its subject mater and will embody the entire agreement between the parties in respect of its subject matter. SDCtravel's general practice is to send documents to our customers electronically whenever possible. We reserve the right to charge you an administration fee if we send you such document in hard copy form, at your request. All travel documents are non transferable. It is your responsibility to collect all paper travel documents prior to departure. Your travel documents are valuable and should be safeguarded as if they were cash. It is not always possible to replace travel documents in the case of loss, theft, damage etc.

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